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Our Policies

At Incredible Florist, we take pride in our same-day delivery service and our beautiful, unique floral designs. To make the process as smooth as possible, we have a few policies in place that you should keep in mind when ordering your flowers:

Some care facilities will keep the flowers at the front desk for 24 hours to “quarantine” them and protect the safety of their residents. Please keep this in mind if you haven’t heard from the recipient on the day you expected the flowers to be delivered.

We are unable to cancel an order if it’s already on the truck to be delivered. Please let us know as soon as possible if you need to cancel your order.

We cannot guarantee or predict delivery times. Our deliveries to home addresses occur between 10 am and 8 pm, although we often deliver earlier during busy holidays. If you have a time request, please call us at 403-276-1184 and we will let you know if we can accommodate your request

We request a recipient phone number as we may need to call them for a number of reasons (to be allowed access to the building, to ask for directions if lost, to let them know we have flowers for them if they aren’t home, etc.).

Deliveries outside the city limits will be subject to a $14.95 delivery fee; you may be contacted for this fee if you selected "special free delivery" but are sending out of the city limits.

If the recipient isn’t home when we attempt delivery, we leave a door tag and a voicemail message asking them to contact us. We then leave it in their hands to contact us to arrange a good time to deliver the flowers. Please note: redeliveries may be subject to a fee of $10.00 (or $14.95 for redeliveries outside of Calgary). Call us if you have any questions about redelivering.

We are unable to deliver to P.O. boxes.

We do not recommend leaving the flowers outside as they can wilt due to sunlight, heat, and cold temperatures, as well as risking them being stolen by a passerby. If you or the recipient makes this request, Incredible Florist will not be held accountable for any damaged flowers.

Our cut-off time for same-day business delivery is 12 pm. Business deliveries are completed by 4 pm. If the recipient is leaving work earlier than 4 pm, please call us at 403-276-1184 to let us know so we can arrange for a delivery before their shift ends, or send to a home address. Please note: business deliveries are left at the front desk for security purposes. We do not deliver directly to specific offices at business addresses.

Our cut-off time for same-day school deliveries is 10 am, and deliveries to schools are completed by 3 pm (with the exception of dormitories at universities, which will be treated like home deliveries). Please make sure the school is open on the day you would like the flowers delivered, as they sometimes close for professional development or conferences. For security reasons, we do not deliver directly to classrooms; flowers will be left at the front office.

Any complaints of damage or suspected quality issues must be reported within 48 hours. Please email photos of the arrangement to and call us to let us know about the issues. We do not replace flowers past 48 hours.

If you have any further questions, please call us at 403-276-1184 or email